Connect-the-Dots

Capturing the lessons of your organization
Learning from your clients and customers

Susan J. Hoffer, Ph.D.

• Identify what's working and build on it.
• Don't make the same mistake twice.
• Document and teach best practices.
• Free up overworked managers who feel compelled to do everything because only they know how.
• Save time, money and frustration by having everyone on the same page.
• Instill more effective habits and insights in your people.
• Establish a culture where people are motivated to learn and excel, not make excuses.
• Increase candor and cooperation.
• Rejuvenate employee morale, commitment and loyalty.
• Make the company more valuable to a prospective buyer.

• Learn from your clients.
• Secure repeat business.

Every project, program and task force leaves behind a large pile of data points held by various individuals and groups about what made that effort successful or not. Does your organization have the time and resources to "connect the dots," capturing the lessons so you can be more effective next time?

Susan J. Hoffer & Associates offers both retrospective and current system assessments to help your organization learn. We do primarily interview-based assessments (often by phone), organizing the data to help your organization see the "big picture" behind the piles of individual opinions, complaints, theories, pet solutions, personality attributions, communication breakdowns, and stuck places that can hamper full effectiveness. Seeing the full picture makes it easier to identify the most important leverage points for improving performance. More on Connect-the-Dots assessment services.

When organizations learn, the people in the organization are also learning. Sometimes the lessons require that individuals develop new competencies, further develop existing talents, or hone "rough edges" that impede their effectiveness. Coaching can be an invaluable part of this process. We have coached scores of executives, managers and individual contributors as part of successful organizational improvement efforts. More on coaching services.

We also offer a special service for consultants and other service providers who want to learn from their clients and increase their business. More on services for consultants and service providers.